ReSound Assist

More connections
for better care

Live assistance for face-to-face video appointments
Real-time feedback from patients

Ready to get started with ReSound Assist?

Support your patients every step of the way

According to hearing care professionals surveyed, more than a quarter of patient appointments are spent on fine-tuning adjustments*. With ReSound Assist, you have the option to offer fine-tuning services from the comfort of your patient’s home through remote fine-tuning or live assistance.

*GN Insights: Analysis of anonymized appointments (2016)

Face-to-face video appointments

It can be difficult for some patients to get to the clinic for a follow-up appointment. ReSound Assist Live Assistance makes it possible to supplement clinic visits with online, face-to-face fitting appointments.

Connect with a video call to remotely fine-tune your patients’ hearing aids directly from your ReSound Smart Fit™ fitting software.

Now you can even perform remote in-ear hearing assessments using in-situ audiometry and ReSound Assist Live.

Live Assistance

Here's how it works

Live Assistance is one more way you can offer more flexible, personalized care to your patients by allowing them to remain in the comfort of their own home for real-time, video appointments.

You initiate the Live Assistance call through your ReSound Smart Fit fitting software.
Your patient simply answers the video call received through the ReSound Smart 3D app.
You connect to the patient's hearing aids and provide live adjustments, if needed.
The patient can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.

ReSound Assist Live Assistance how it works

What do they say in
ReSound Assist satisfaction?

We surveyed hearing care professionals and users who have tried ReSound Assist remote fine-tuning for their opinions about this approach to patient care*.